We are pleased to announce that we have been awarded ISO 9001:2008 Quality Assurance certification from United Registrar of Systems on 12 August 2014 for our Quality Management System (QMS).
It's a great achievement that shows we are truly invested in understanding our clients needs and working with them to deliver high quality solutions, whilst continuously reviewing and improving the way we work.

Following a year long process we have now been awarded the internationally recognised quality management standard, ISO 9001:2008. This means that all our business processes have been externally audited and measured against best practise.

Two of the fundamental principles of the ISO certification are a focus on customers – understanding their requirements and exceeding their expectations – and continual review and improvement of everything a business does. It is for these reasons that we chose to pursue this certification.

Working in a way that meets ISO 9001:2008 standards has had a significant and positive impact on the way Goodwill's works, the way we manage our continual improvement and the way in which we evaluate the positive impact of these improvements with the main beneficiaries of these improvements being our customers.

As part of the certification process, we have had to challenge our approach to everything we do and I believe we have emerged as a far more flexible and agile business. This will lead to a far better experience for our customers – the ultimate goal of the certification process.

Goodwill International is always looking to improve how we run our business to ensure our Quality Managage Systems.